Email & Chat Support VA
Inbox and live chat coverage that keeps your response times honest.
- Inbox management
- Live chat coverage
- Ticket triage and tagging
- Macros and help-centre upkeep
- Escalation routing
A StaffCloud.net company
We choose the assistant, train them, supervise the work and keep a trained backup ready. You just assign the tasks. Your first week is free.
No credit card. Your assistant starts within 24 hours.
Working with ecommerce and technology teams since 2004
How it works
DAY 0
Two minutes, no card. Business email, the work you want covered, the hours you keep.
DAY 0
Assign work straight away — or take twenty minutes with us first to scope it and write down what good looks like.
DAY 1
Within 24 hours. You meet your assistant, your supervisor, and your backup too.
DAYS 1–7
Every task, comment and logged hour in your own project workspace. Nothing to chase.
DAY 8
Keep going, or walk away having paid nothing. We review on day 7 either way.
What you can hire
Every plan includes a trained backup, a supervising team lead, and four hours of overlap with your working day.
Inbox and live chat coverage that keeps your response times honest.
Catalogues, orders, marketplaces, and the daily work of keeping a storefront accurate.
Your books kept current in QuickBooks or Xero. A bookkeeper who does the work — not an accountant.
Pricing and terms last reviewed 27 September 2026
Premium virtual assistant agencies charge $1,999 – $2,999 a month for a full-time assistant. That is $12.50 – $18.75 an hour for the same eight-hour day.
Your workspace
Not a Slack channel, and not a weekly summary email. Every client gets a project workspace of their own at app.staffperhour.com. You assign the task, your assistant works it, and every comment, file and logged hour stays in one place you can open at any time.
Type the task, set a date. No brief template to fill in and no ticket system to learn.
Your assistant replies where the work is, not in a thread buried in your inbox.
See exactly where the eight hours went, task by task, without asking anyone.
How your work gets done is written down in your workspace — and it stays yours.
Why clients choose us
Sick days, resignations, festivals. Someone who already knows your account picks it up. Your work does not stop.
A team lead reviews the output against the standard we agree with you up front. You are not the quality control.
No CVs, no interviews, no equipment, no HR, no notice periods. We carry all of it.
If it is not working we swap. The new person is brought up to speed on our time, because the SOPs live with us.
Monthly, cancel any time with 15 days’ notice. An email is enough. We keep the account by being worth keeping.
Your assistant is online while you are. Choose US Eastern, US Pacific, UK or Australia at signup.
Not a freelancer marketplace. Everyone works from our Gondia office, on our payroll, under our supervision.
Up to 20 hours of real work on your real tasks before you pay anything. No card to start.
Inside our Gondia office
StaffPerHour is run by StaffCloud Services, a 22-year-old firm in Gondia, Maharashtra. We are not a marketplace putting you in touch with a stranger — everyone who works on your account sits in our building, on our payroll.
Operating from a tier-2 city rather than a metro is why our prices look the way they do. Lower rent and lower overhead, not lower pay and not lower standards.


The people who will run your account — not the people who sold it to you.
Rick Project Manager
Mihir Parmar Office Manager
Sunny Project Manager
Tim Project Manager The alternatives
Every one of these is a real option. Here is what each actually asks of you.
| Compared on | Freelance marketplace | Offshore VA marketplace | In-house hire | Premium VA agency | StaffPerHour |
|---|---|---|---|---|---|
| You interview and select | Yes — your time | Yes — your time | Yes — weeks of it | You approve a match | No. We select. |
| Who owns quality | You | You | You | Shared | We do |
| Cover when they are away | None | None | None | Sometimes | Named backup, day one |
| Replacement | Start over | Start over | Re-hire, re-train | Free, you re-brief | Free, we re-brief |
| Typical monthly cost | Varies wildly | $500 – $1,200 | Salary plus overhead | $1,999 – $2,999 | $999 – $1,099 |
| Free trial | No | Rarely | No | No | First week, 20 hours |
| Commitment | Per project | Monthly | Employment contract | Monthly | Cancel anytime, 15 days |
You do not choose your Uber driver either — because the platform guarantees the ride. Same principle, applied to work.
Working hours
Pick US Eastern, US Pacific, UK or Australia when you sign up and we shift the roster, not your calendar. Four hours of overlap with your working day, guaranteed, every day.
Shown in New York time · Monday to Friday
A Gondia shift of 2:30pm–10:30pm IST lands at 5:00am–1:00pm in New York. Pick US Eastern, US Pacific, UK or Australia when you sign up — we shift the roster, not your calendar.
Scope
Every line here is work our team does today for existing clients — not work we would go away and learn.
Handled today across Amazon, eBay, Walmart, Shopify, Cdiscount, Kaufland, Kogan and more.
The work behind our two Clutch annotation awards.
Tool names and logos are the property of their respective owners.
Anything needing a professional licence in your country — tax filing, legal advice. Cold calling. Work that requires someone physically present where you are. Anything that breaks a platform’s terms of service. If you need one of those, we will tell you before you start, not after you have paid.
Proof
Brand protection platform · United States · Client since 2019
Our longest-running account is a brand protection and MAP enforcement platform. Same team, same office, seven years running.
Case study and client name pending written permission.
“A two-person StaffCloud team delivered results that would typically require larger in-house operations.”
“Their attention to detail and expertise in Amazon, Seller Central, and Vendor Central are impressive.”
“They’re extremely responsive and knowledgeable about Amazon listing requirements.”
Security
Every assistant and team lead, before they touch your account.
Verified at hiring, on our payroll, not contracted out.
Work happens on machines we manage. No personal laptops.
Shared through a password manager, never email or chat.
Revoked the day someone comes off your account.
Your data removed within 30 days of you asking.
Questions
We do. You tell us what the work is when you register — or on a kickoff call, if you want one — and we assign someone from our team who already does that work — plus a trained backup. If they are not right, tell us and we replace them free, and we do not bill you for the new person's ramp-up. You do not choose your Uber driver either; you rely on the platform to guarantee the ride. Same idea, applied to work.
Your named backup takes over. They already have access to your workspace and your SOPs, because both live with us rather than in one person's head. This is the main reason we run in-house salaried staff instead of a freelancer pool.
Up to 20 hours of real work on your real tasks over seven days, starting the day your assistant is assigned. No credit card, no obligation, and nothing is charged unless you tell us to continue.
We hold a short review call on day 7. If you want to keep going, you get a payment link and your first month is charged in advance. If not, we close the workspace and you have paid nothing. No pressure, no retention call.
No lock-in. Monthly, cancel any time with 15 days' notice. An email is enough.
Because we operate from a tier-2 city rather than a metro, and we have been running this operation for 22 years. Lower rent and lower overhead — not lower pay, and not lower standards.
Up to 20 hours of real work, no credit card, cancel any time.
Your assistant starts within 24 hours.